Contact & Service

Contact & Service

Would you like to book a hotel by telephone or do you have a question with regard to your booking?
Our experts are pleased to assist!

You can reach us day and night at 00800 - 112 112 00 free of charge* from many countries**.

**Argentina, Australia, Belgium, Czech Republic, Denmark, Finland, France, Hungary, Ireland, Korea, Lithuania, Luxembourg, Malaysia, Netherlands, Norway, Poland, Portugal, Slovakia, Spain, Sweden, Switzerland, Turkey, United Kingdom

From the following countries you can also reach us free of charge* and around the clock:

Austria: 0800-295279Indonesia: 007-803-011 0879
Brazil: 0021800-11211200Italia: 800 78 83 83
China: 4001-200534Latvia: 8002853
Canada: 18667739315Mexico: 001-8668778972
Croatia: 0800223129Russia: 810 800 112 112 00
Germany: 0800-5112111 South Africa: 0800981173
Hong Kong: 001800-11211200USA: 1800-3537158
India: 000-800-0016710Japan: 800 112 112 00
*Fees may be incurred for calls from the mobile network that are made overseas/from abroad (costs depend
on your mobile service provider). Calls to freephone numbers may incur connection charges in some countries. Please check
whether this is the case in your country.

From any country you can reach us by calling +49-911-59832-16 (fees apply).

Star rating are based on a self-evaluation by the hotel as well as the experiences of HOTEL DE and HOTEL DE customers. You can find details under Terms and Conditions.