Contact & Service

Contact & Service

Would you like to book a hotel by telephone or do you have a question with regard to your booking?
Our experts are pleased to assist!

You can reach us day and night at 00800 - 112 112 00 free of charge* from many countries**.


**Argentina, Australia, Belgium, Czech Republic, Denmark, Finland, France, Hungary, Ireland, Japan, Korea, Lithuania, Luxembourg, Malaysia, Netherlands, Norway, Poland, Portugal, Slovakia, Spain, Sweden, Switzerland, Turkey, United Kingdom

From the following countries you can also reach us free of charge* and around the clock:

Austria: 0800-295279Indonesia: 007-803-011 0879
Brazil: 0021800-11211200Italia: 800 78 83 83
China: 4001-200534Latvia: 8002853
Canada: 18667739315Mexico: 001-8668778972
Croatia: 0800223129Russia: 810 800 112 112 00
Germany: 0800-5112111 South Africa: 0800981173
Hong Kong: 001800-11211200USA: 1800-3537158
India: 000-800-0016710
*Fees may be incurred for calls from the mobile network that are made overseas/from abroad (costs depend on your mobile service provider). Calls to freephone numbers may incur connection charges in some countries. Please check whether this is the case in your country.


From any other country you can reach us by calling +49-911-59832-16 (fees apply).



Are you interested in being listed on HOTEL.DE? Find out more!

Would you like to register your hotel with us, free of charge and with no obligation or are you already a hotel partner, but have questions about our service?

Your contact:
    HRS – HOTEL RESERVATION SERVICE
    Robert Ragge GmbH
    Blaubach 32
    50676 Köln
    Germany


If your hotel is based in United Kingdom please contact:
    HRS – HOTEL RESERVATION SERVICE LTD.
    The Triangle
    5-17 Hammersmith Grove
    London W6 0LG
    United Kingdom


If your hotel is based in Singapore please contact:
    Phone: +65-6580-2828
    Fax: +49-221-2077-664
    E-mail: apac@hrs.com
    Hotel Reservation Service Pte. Ltd.
    #23-07 PwC Building
    8 Cross Street
    Singapore 048424
    Singapore


Your contact person for queries about existing bookings:
    HOTEL.DE AG
    Office Nuremberg
    Hugo-Junkers-Str. 15- 17
    90411 Nürnberg
    Germany


Your contact person for commission and listing invoices:
    HOTEL.DE AG
    Office Nuremberg
    Hugo-Junkers-Str. 15- 17
    90411 Nürnberg
    Germany
Are you interested in a co-operation with HOTEL.DE? 

Get information or speak directly to your contact person:
    Mr. Peter Hildenbrand
    Mr. Jan Berghold
    Telephone: +49-911-59832-0
    Fax: +49-911-59832-11
    E-mail: business@hotel.de
    HOTEL.DE AG
    Office Nuremberg
    Hugo-Junkers-Str. 15-17
    90411 Nürnberg
    Germany
Would you like to register for our Affiliate Program or have questions regarding your commission statement? Find out more!

If you are an affiliate in United Kingdom please contact:
    hotel.info hotel booking Ltd.
    Longcroft House,
    2-8 Victoria Avenue
    London, EC2M 4NS
    United Kingdom


If you are an affiliate in France please contact:
    Ms. Marjolaine De Bonnafos
    Phone: +33-1-44695300
    Fax: +33-1-76774774
    E-mail: affiliates@hotel.de
    HOTEL.DE France S.A.R.L.
    10, rue de Rome
    75008 Paris
    France


If you are an affiliate in Spain, Portugal or Latin America please contact:
    Ms. Anna Jiménez i Pons
    Phone: +34-93-2721965
    Fax: +34-93-8001505
    E-mail: afiliados@hotel.de
    HOTEL.DE reservas hoteleras S.L.
    Paseo de Gracia, 58 1º 1ª
    08007 Barcelona
    Spain


If you are an affiliate in Brazil please contact:
    Ms. Ana Carolina Miranda
    Phone: +55 11 2853-0000
    Fax: +55 11 2853-0001
    E-mail: affiliate@hotel.de
    HOTEL.DE reservas hoteleiras Ltda.
    Av. Angélica, 2530/2546 cj. 31/32
    Higienópolis
    São Paulo – SP
    01228-200
    Brazil


If you are an affiliate in Italy please contact:
    Mr. Simone Giancotta
    Phone: +39-06-32803425
    Fax: +39-06-87500827
    E-mail: affiliati@hotel.de
    HOTEL.DE Italia S.r.l.
    Via Boezio, 6
    00193 Roma
    Italia


If you are an affiliate in any other country please contact:
    HOTEL.DE AG
    Office Nuremberg
    Hugo-Junkers-Str. 15-17
    90411 Nürnberg
    Germany
Are you interested in the history of the company or do you need specific published press releases?

Find out more or get in touch with your contact person:

    Ms. Nicoletta Erlemann
    Phone: +49-911-59832-0
    Fax: +49-911-59832-11
    E-mail: press@hotel.de
    HOTEL.DE AG
    Office Nuremberg
    Hugo-Junkers-Str. 15-17
    90411 Nürnberg
    Germany
Star rating are based on a self-evaluation by the hotel as well as the experiences of HOTEL.DE and HOTEL.DE customers. You can find details under Terms and Conditions.