Contact & Service

Contact & Service

Would you like to book a hotel by telephone or do you have a question with regard to your booking?
Our experts are pleased to assist!

You can reach us day and night at 00800-112 112 00 free of charge* from many countries**.


**Argentina, Australia, Belgium, Czech Republic, Denmark, Finland, France, Germany, Hungary, Ireland, Japan, Korea, Lithuania, Luxembourg, Malaysia, Netherlands, Norway, Poland, Portugal, Russia, Slovakia, Spain, Sweden, Switzerland, United Kingdom

From the following countries you can also reach us around the clock*:

Austria: 0800-295279Indonesia: 007-803-011 0879
Brazil: 0021800-11211200Italia: 800 78 83 83
China: 4001-200534Latvia: 8002853
Canada: 18667739315Mexico: 001-8668778972
Croatia: 0800223129South Africa: 0800981173
Hong Kong: 001800-11211200USA: 1800-3537158
India: 000-800-0016710
*Fees may be incurred for calls from the mobile network that are made overseas/from abroad (costs depend on your mobile service provider). Calls to freephone numbers may incur connection charges in some countries. Please check whether this is the case in your country.


If you are calling from a country that isn't listed above, please use the following (chargeable) number:
+49 (0) 911 598 3216.



Are you interested in being listed on hotel.de? Find out more!

Would you like to register your hotel with us, free of charge and with no obligation or are you already a hotel partner, but have questions about our service?

Please contact our head office for hotels:
    hotel.de AG
    Office Hamm
    Alfred-Fischer-Weg 11
    59073 Hamm
    Germany


If your hotel is based in United Kingdom please contact:
    hotel.info hotel booking Ltd.
    Longcroft House
    2-8 Victoria Avenue
    London, EC2M 4NS
    United Kingdom


Your contact person for queries about existing bookings:
    hotel.de AG
    Office Nuremberg
    Hugo-Junkers-Str. 15- 17
    90411 Nürnberg
    Germany


Your contact person for commission and listing invoices:
    hotel.de AG
    Office Nuremberg
    Hugo-Junkers-Str. 15- 17
    90411 Nürnberg
    Germany


If your hotel is based in France please contact:
    hotel.info France S.A.R.L.
    10, rue de Rome
    75008 Paris
    France


If your hotel is based in Spain or Portugal please contact:
    hotel.info reservas hoteleras S.L.
    Paseo de Gracia, 58 1º 1ª
    08007 Barcelona
    Spain


If your hotel is based in Brazil or Latin America please contact:
    hotel.info reservas hoteleiras Ltda.
    Av. Angélica, 2530/2546 cj. 31/32
    Higienópolis
    São Paulo – SP
    01228-200
    Brazil


If your hotel is based in Italy please contact:
    hotel.info Italia S.r.l.
    Via Boezio, 6
    00193 Roma
    Italy


If your hotel is based in China please contact:
Are you interested in a co-operation with hotel.de? 

Get information or speak directly to your contact person:
    Mr. Peter Hildenbrand
    Mr. Jan Berghold
    Telephone: +49-911-59832-0
    Fax: +49-911-59832-11
    E-mail: business@hotel.de
    hotel.de AG
    Office Nuremberg
    Hugo-Junkers-Str. 15-17
    90411 Nürnberg
    Germany
Would you like to register for our Affiliate Program or have questions regarding your commission statement? Find out more!

If you are an affiliate in United Kingdom please contact:
    hotel.info hotel booking Ltd.
    Longcroft House,
    2-8 Victoria Avenue
    London, EC2M 4NS
    United Kingdom


If you are an affiliate in France please contact:
    Ms. Marjolaine De Bonnafos
    Phone: +33-1-44695300
    Fax: +33-1-76774774
    E-mail: affiliates@hotel.de
    hotel.info France S.A.R.L.
    10, rue de Rome
    75008 Paris
    France


If you are an affiliate in Spain, Portugal or Latin America please contact:
    Ms. Anna Jiménez i Pons
    Phone: +34-93-2721965
    Fax: +34-93-8001505
    E-mail: afiliados@hotel.de
    hotel.info reservas hoteleras S.L.
    Paseo de Gracia, 58 1º 1ª
    08007 Barcelona
    Spain


If you are an affiliate in Brazil please contact:
    Ms. Ana Carolina Miranda
    Phone: +55 11 2853-0000
    Fax: +55 11 2853-0001
    E-mail: affiliate@hotel.de
    hotel.info reservas hoteleiras Ltda.
    Av. Angélica, 2530/2546 cj. 31/32
    Higienópolis
    São Paulo – SP
    01228-200
    Brazil


If you are an affiliate in Italy please contact:
    Mr. Simone Giancotta
    Phone: +39-06-32803425
    Fax: +39-06-87500827
    E-mail: affiliati@hotel.de
    hotel.info Italia S.r.l.
    Via Boezio, 6
    00193 Roma
    Italia


If you are an affiliate in any other country please contact:
    hotel.de AG
    Office Nuremberg
    Hugo-Junkers-Str. 15-17
    90411 Nürnberg
    Germany
Are you interested in the history of the company or do you need specific published press releases?

Find out more or get in touch with your contact person:

    Ms. Nicoletta Erlemann
    Phone: +49-911-59832-0
    Fax: +49-911-59832-11
    E-mail: press@hotel.de
    hotel.de AG
    Office Nuremberg
    Hugo-Junkers-Str. 15-17
    90411 Nürnberg
    Germany
Star rating are based on a self-evaluation by the hotel as well as the experiences of hotel.de and hotel.de customers. You can find details under Terms and Conditions.